/* ==========================================================================
   Customer Grievance Redressal — page-specific styles
   Scoped under .cgr-page to avoid collisions with global styles.
   ========================================================================== */

.cgr-page {
    --cgr-cream: #fbefd9;
    /* Card cream — lighter than L1 banner */
    --cgr-cream-deep: #FEF8E3;
    /* L1 banner cream */
    --cgr-l1: #fdeeb8;
    --cgr-l2: #ffe898;
    --cgr-l3: #ffdd64;
    --cgr-l4: #efc428;
    --cgr-gray: #e8e8e8;
    --cgr-muted: #333;
    --cgr-text: #1b1b1b;
    --cgr-gold: #fba31e;
    --cgr-black: #000;
    --cgr-border: #e5e5e5;
    --cgr-divider: #bfbfbf;

    color: var(--cgr-text);
    font-family: Lato, sans-serif;
}

.cgr-page p,
.cgr-page li {
    font-size: 1rem;
    line-height: 1.6;
}

/* --------------------------------------------------------------------------
   Hero
   -------------------------------------------------------------------------- */

.cgr-hero {
    padding: 60px 0 50px;
    text-align: center;
}

.cgr-hero__title {
    font-family: BebasNeueBold, Lato, sans-serif;
    font-size: 2.8125rem;
    line-height: 1;
    letter-spacing: 0;
    text-transform: uppercase;
    margin: 0 0 20px;
    color: var(--cgr-text);
}

.cgr-hero__lead {
    max-width: 980px;
    margin: 0 auto 14px;
    color: var(--cgr-text);
}

/* --------------------------------------------------------------------------
   4-Level Journey Banner
   -------------------------------------------------------------------------- */

.cgr-banner {
    padding: 20px 0 10px;
}

.cgr-banner__row {
    display: flex;
    gap: 18px;
    align-items: stretch;
}

.cgr-banner__col {
    flex: 1 1 0;
    display: flex;
    flex-direction: column;
    min-width: 0;
    position: relative;
}

.cgr-banner__box {
    position: relative;
    border: 2px dashed var(--cgr-l1);
    border-radius: 14px;
    padding: 100px 18px 22px;
    min-height: 360px;
    flex: 1 0 auto;
}

.cgr-banner__pill {
    position: absolute;
    top: -2px;
    left: 50%;
    transform: translateX(-50%);
    background: var(--cgr-l1);
    padding: 6px 22px;
    font-weight: 800;
    font-size: 1rem;
    border-radius: 2px;
    min-width: 120px;
    text-align: center;
    box-shadow: 0 3px 6px rgba(0, 0, 0, .16);
}

.cgr-banner__heading {
    font-weight: 800;
    font-size: 1.1rem;
    margin: 8px 0 14px;
    line-height: 1.35;
}

.cgr-banner__list {
    list-style: none;
    padding: 0;
    margin: 0;
}

.cgr-banner__list li {
    position: relative;
    padding: 4px 0 4px 22px;
    font-size: .95rem;
    line-height: 1.5;
    font-weight: 500;
    /* Lato Medium, per design */
}

.cgr-banner__list li::before {
    content: counter(cgr-list) ".";
    counter-increment: cgr-list;
    position: absolute;
    left: 0;
    font-weight: 700;
}

.cgr-banner__list--numbered {
    counter-reset: cgr-list;
}

.cgr-banner__list--plain li {
    padding-left: 0;
}

.cgr-banner__list--plain li::before {
    content: none;
}

.cgr-banner__connector {
    position: relative;
    height: 46px;
    margin: 0 auto;
    width: 10px;
}

.cgr-banner__dot {
    width: 18px;
    height: 18px;
    border-radius: 50%;
    background: var(--cgr-l1);
    position: absolute;
    top: 8px;
    left: 50%;
    transform: translateX(-50%);
}

.cgr-banner__line {
    width: 4px;
    background: var(--cgr-l1);
    position: absolute;
    top: 10px;
    left: 50%;
    transform: translateX(-50%);
    height: calc(100% + 34px);
}

.cgr-banner__bar {
    background: var(--cgr-l1);
    padding: 20px 18px 22px;
    position: relative;
}

.cgr-banner__bar-level {
    padding: 7px 8px 2px;
    font-weight: 800;
    font-size: .8rem;
    margin: 0;
    background: var(--cgr-l1);
    display: inline-block;
    align-self: flex-start;
    min-width: 140px;
}

.cgr-banner__bar-title {
    font-weight: 800;
    font-size: 1.15rem;
    margin: 0;
    line-height: 1.2;
}

/* Level modifiers — color progression (cream → dark gold) */
.cgr-banner__col--l1 .cgr-banner__box {
    border-color: var(--cgr-l1);
}

.cgr-banner__col--l1 .cgr-banner__pill,
.cgr-banner__col--l1 .cgr-banner__dot,
.cgr-banner__col--l1 .cgr-banner__line,
.cgr-banner__col--l1 .cgr-banner__bar {
    background: var(--cgr-l1);
}

.cgr-banner__col .cgr-banner__col--l1 {
    border-color: var(--cgr-l1);
}

.cgr-banner__col--l2 .cgr-banner__box {
    border-color: var(--cgr-l2);
}

.cgr-banner__col--l2 .cgr-banner__pill,
.cgr-banner__col--l2 .cgr-banner__dot,
.cgr-banner__col--l2 .cgr-banner__line,
.cgr-banner__col--l2 .cgr-banner__bar-level,
.cgr-banner__col--l2 .cgr-banner__bar {
    background: var(--cgr-l2);
}

.cgr-banner__col--l3 .cgr-banner__box {
    border-color: var(--cgr-l3);
}

.cgr-banner__col--l3 .cgr-banner__pill,
.cgr-banner__col--l3 .cgr-banner__dot,
.cgr-banner__col--l3 .cgr-banner__line,
.cgr-banner__col--l3 .cgr-banner__bar-level,
.cgr-banner__col--l3 .cgr-banner__bar {
    background: var(--cgr-l3);
}

.cgr-banner__col--l4 .cgr-banner__box {
    border-color: var(--cgr-l4);
}

.cgr-banner__col--l4 .cgr-banner__pill,
.cgr-banner__col--l4 .cgr-banner__dot,
.cgr-banner__col--l4 .cgr-banner__line,
.cgr-banner__col--l4 .cgr-banner__bar-level,
.cgr-banner__col--l4 .cgr-banner__bar {
    background: var(--cgr-l4);
}

/* Staircase connector heights — alternating to mimic the XD zigzag */
.cgr-banner__col--l1 .cgr-banner__connector {
    height: 70px;
}

.cgr-banner__col--l2 .cgr-banner__connector {
    height: 34px;
}

.cgr-banner__col--l3 .cgr-banner__connector {
    height: 70px;
}

.cgr-banner__col--l4 .cgr-banner__connector {
    height: 34px;
}

/* --------------------------------------------------------------------------
   Section header (Level-X pill + main title + resolution time)
   -------------------------------------------------------------------------- */

.cgr-section {
    padding: 60px 0 20px;
}

/* .cgr-section--tight {
    padding-top: 20px;
} */

.cgr-section__eyebrow {
    text-align: center;
    font-weight: 900;
    font-size: .95rem;
    margin: 0 0 4px;
    color: var(--cgr-text);
}

.cgr-section__title {
    text-align: center;
    font-weight: 900;
    font-size: 2rem;
    line-height: 1.2;
    margin: 0 0 14px;
    color: var(--cgr-text);
}

.cgr-section__intro {
    text-align: center;
    max-width: 980px;
    margin: 0 auto 14px;
}

.cgr-resolution {
    text-align: center;
    font-weight: 700;
    font-size: 1rem;
    margin: 0 0 28px;
}

.cgr-resolution__time {
    font-weight: 400;
}

.cgr-resolution__info {
    display: inline-block;
    width: 14px;
    height: 14px;
    border-radius: 50%;
    background: var(--cgr-gold);
    color: #fff;
    font-size: 10px;
    font-weight: 700;
    text-align: center;
    line-height: 14px;
    vertical-align: middle;
    margin-left: 4px;
    cursor: pointer;
    font-style: italic;
    font-family: Georgia, serif;
}

/* --------------------------------------------------------------------------
   Cards grid (Level-1 and Level-3)
   -------------------------------------------------------------------------- */

.cgr-cards-wrap {
    background: var(--cgr-gray);
    border-radius: 20px;
    padding: 28px;
    margin-bottom: 30px;
}

.cgr-cards {
    display: grid;
    gap: 60px;
}

.cgr-cards--4 {
    grid-template-columns: repeat(4, 1fr);
}

.cgr-cards--3 {
    grid-template-columns: repeat(3, 1fr);
}

.cgr-cards--2 {
    grid-template-columns: repeat(2, 1fr);
}

.cgr-card {
    background: var(--cgr-cream);
    border-radius: 10px 40px 10px 40px;
    /* diagonal asymmetric per design */
    padding: 28px 26px 30px;
    display: flex;
    flex-direction: column;
    min-height: 220px;
    box-shadow: 0 3px 8px rgba(0, 0, 0, .36);
}

.cgr-card--white {
    background: #fff;
    border: 1px solid var(--cgr-border);
    box-shadow: none;
    border-radius: 14px;
    /* Nodal cards use standard rounded corners */
}

.cgr-card__header {
    display: flex;
    align-items: center;
    gap: 14px;
    margin-bottom: 14px;
}

.cgr-card__icon-wrap {
    width: 76px;
    height: 76px;
    border-radius: 50%;
    background: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.cgr-card--white .cgr-card__icon-wrap {
    background: transparent;
    width: 60px;
    height: 60px;
}

.cgr-card__icon {
    width: 48px;
    height: 48px;
    object-fit: contain;
}

.cgr-card--white .cgr-card__icon {
    width: 50px;
    height: 50px;
}

.cgr-card__title {
    font-weight: 900;
    font-size: 1.1rem;
    margin: 0;
    line-height: 1.3;
    color: var(--cgr-text);
}

.cgr-card__body {
    font-size: .95rem;
    line-height: 1.5;
    margin: 0;
}

.cgr-card__body strong {
    font-weight: 700;
}

.cgr-card__actions {
    margin-top: auto;
    padding-top: 16px;
}

.cgr-card__disclaimer {
    text-align: center;
    font-size: .8rem;
    font-style: italic;
    color: var(--cgr-muted);
    margin: 18px 0 0;
}

/* --------------------------------------------------------------------------
   Level-2 "Write To Us" intro banner
   -------------------------------------------------------------------------- */

.cgr-writeto {
    background: var(--cgr-cream-deep);
    padding: 40px 48px;
    border-radius: 0;
    margin: 0;
}

.cgr-writeto__row {
    display: flex;
    align-items: center;
    gap: 30px;
}

.cgr-writeto__content {
    flex: 1 1 60%;
    min-width: 0;
}

.cgr-writeto__media {
    flex: 0 0 38%;
    max-width: 38%;
}

.cgr-writeto__media img {
    display: block;
    width: 100%;
    height: auto;
    border-radius: 4px;
}

.cgr-writeto__eyebrow {
    font-weight: 900;
    font-size: .9rem;
    margin: 0 0 8px;
    text-align: center;
}

.cgr-writeto__title {
    font-weight: 900;
    font-size: 1.5rem;
    margin: 0 0 14px;
    text-align: center;
    line-height: 1.2;
}

.cgr-writeto__resolution {
    text-align: center;
    font-weight: 700;
    font-size: .95rem;
    margin: 0 0 26px;
}

.cgr-writeto__text {
    font-size: .95rem;
    margin: 0 0 14px;
    padding-bottom: 14px;
    border-bottom: 1px solid #6b6b6b4f;
    line-height: 1.55;
}

.cgr-writeto__disclaimer {
    font-size: .85rem;
    font-style: italic;
    color: var(--cgr-muted);
    margin: 12px 0 0;
}

/* --------------------------------------------------------------------------
   Write To Us form
   -------------------------------------------------------------------------- */

.cgr-form-wrap {
    max-width: 960px;
    margin: 0 auto;
    padding: 10px 0 0;
}

.cgr-form-title {
    text-align: center;
    font-weight: 800;
    font-size: 1.35rem;
    margin: 0 0 32px;
}

.cgr-form .form-control {
    border: 1px solid #d0d0d0;
    border-radius: 8px;
    padding: 14px 18px;
    height: auto;
    font-size: 1rem;
    background: #fff;
    color: var(--cgr-text);
    box-shadow: none;
}

.cgr-form .form-control:focus {
    border-color: var(--cgr-black);
    outline: none;
    box-shadow: none;
}

.cgr-form .form-group {
    margin-bottom: 18px;
}

.cgr-form textarea.form-control {
    resize: vertical;
    min-height: 130px;
}

.cgr-form .cgr-form__captcha {
    margin: 6px 0 18px;
}

.cgr-form__error {
    color: #8b0304;
    display: inline-block;
    max-width: 100%;
    margin-top: 4px;
    font-weight: 700;
    font-size: .85rem;
}

.cgr-form__submit-row {
    display: flex;
    justify-content: center;
    margin-top: 10px;
}

/* Remove native number input spinners */
.cgr-form input[type=number]::-webkit-outer-spin-button,
.cgr-form input[type=number]::-webkit-inner-spin-button {
    -webkit-appearance: none;
    margin: 0;
}

.cgr-form input[type=number] {
    -moz-appearance: textfield;
}

/* --------------------------------------------------------------------------
   Note list
   -------------------------------------------------------------------------- */

.cgr-note {
    padding: 0 0 10px;
}

.cgr-note__title {
    font-weight: 800;
    font-size: 1.4rem;
    margin: 0 0 14px;
}

.cgr-note__list {
    padding-left: 20px;
    margin: 0;
}

.cgr-note__list li {
    margin-bottom: 14px;
}

/* --------------------------------------------------------------------------
   Level-4 Ombudsman banner
   -------------------------------------------------------------------------- */

.cgr-ombudsman {
    background: var(--cgr-cream-deep);
    padding: 40px 48px;
    border-radius: 0;
}

.cgr-ombudsman__eyebrow {
    text-align: center;
    font-weight: 900;
    font-size: .9rem;
    margin: 0 0 8px;
}

.cgr-ombudsman__title {
    text-align: center;
    font-weight: 900;
    font-size: 1.5rem;
    margin: 0 0 16px;
    line-height: 1.2;
}

.cgr-ombudsman__intro {
    font-size: .95rem;
    line-height: 1.6;
}

.cgr-ombudsman__content p {
    font-size: .9rem;
    line-height: 1.6;
}

.cgr-ombudsman__links li {
    padding: 10px 0;
    border-top: 1px solid rgba(0, 0, 0, .12);
    font-size: .9rem;
}

.cgr-ombudsman__intro {
    text-align: center;
    max-width: 900px;
    margin: 0 auto 24px;
}

.cgr-ombudsman__row {
    display: flex;
    align-items: center;
    gap: 40px;
}

.cgr-ombudsman__content {
    flex: 1 1 50%;
    min-width: 0;
}

.cgr-ombudsman__media {
    flex: 0 0 50%;
    max-width: 50%;
}

.cgr-ombudsman__media img {
    display: block;
    width: 100%;
    height: auto;
}

.cgr-ombudsman__links {
    list-style: none;
    margin: 14px 0 0;
    padding: 0;
}

.cgr-ombudsman__links a {
    color: #0a58ca;
    text-decoration: underline;
}

/* --------------------------------------------------------------------------
   Bottom Report cards (Unauthorized Tx + Fraud)
   -------------------------------------------------------------------------- */

.cgr-report {
    padding: 30px 0 40px;
}

.cgr-report .cgr-cards-wrap {
    padding: 32px;
    background: var(--cgr-gray);
    border-radius: 6px;
    margin-bottom: 0;
}

.cgr-report .cgr-card {
    padding: 32px 28px;
    min-height: 230px;
    border-radius: 16px;
    border: 0;
    box-shadow: 0 2px 8px rgba(0, 0, 0, .06);
}

.cgr-report .cgr-card__header {
    gap: 18px;
    align-items: flex-start;
    margin-bottom: 18px;
}

.cgr-report .cgr-card__icon-wrap {
    width: auto;
    height: auto;
    background: transparent;
    flex-shrink: 0;
}

.cgr-report .cgr-card__icon {
    width: 60px;
    height: 60px;
}

.cgr-report .cgr-card__title {
    font-size: 1.5rem;
    font-weight: 900;
    line-height: 1.3;
    padding-top: 6px;
}

.cgr-report .cgr-card__body {
    font-size: .95rem;
    line-height: 1.55;
    margin-bottom: 10px;
}

.cgr-report .btn_theme {
    display: inline-block;
    text-decoration: none;
    padding: 10px 28px;
    font-size: .95rem;
}

/* --------------------------------------------------------------------------
   Utility overrides used inline in original markup
   -------------------------------------------------------------------------- */

.cgr-u-mt-0 {
    margin-top: 0 !important;
}

.cgr-u-mb-8 {
    margin-bottom: 8px !important;
}

.cgr-u-hidden {
    display: none;
}

.cgr-u-text-error {
    color: #8b0304 !important;
}

/* --------------------------------------------------------------------------
   Response modal
   -------------------------------------------------------------------------- */

.cgr-modal-body {
    padding: 20px;
}

.cgr-modal__title {
    font-size: 20px;
    margin: 0;
}

.cgr-modal__message {
    font-size: 18px;
    margin: 0;
}

.cgr-modal__close {
    font-size: 2rem !important;
    line-height: 1;
    background: transparent;
    border: 0;
    padding: 0;
    float: right;
}

/* --------------------------------------------------------------------------
   Responsive
   -------------------------------------------------------------------------- */

@media (max-width: 991.98px) {

    .cgr-hero {
        padding-bottom: 40px;
    }

    .cgr-cards {
        gap: 20px;
    }

    .cgr-hero__title {
        font-size: 2.25rem;
    }

    .cgr-section__title {
        font-size: 1.6rem;
    }

    .cgr-banner__row {
        flex-wrap: wrap;
        gap: 22px;
    }

    .cgr-banner__col {
        flex: 1 1 calc(50% - 22px);
    }

    .cgr-banner__col--l1 .cgr-banner__connector,
    .cgr-banner__col--l2 .cgr-banner__connector,
    .cgr-banner__col--l3 .cgr-banner__connector,
    .cgr-banner__col--l4 .cgr-banner__connector {
        height: 40px;
    }

    .cgr-cards--4 {
        grid-template-columns: repeat(2, 1fr);
    }

    .cgr-cards--3 {
        grid-template-columns: 1fr;
    }

    .cgr-writeto__row,
    .cgr-ombudsman__row {
        flex-direction: column;
        gap: 22px;
    }

    .cgr-writeto__media,
    .cgr-ombudsman__media {
        flex: 1 1 100%;
        max-width: 100%;
    }
}

@media (max-width: 575.98px) {
    .cgr-writeto__text strong {
        word-break: break-all;
    }

    .cgr-section {
        padding-top: 20px;
    }

    .cgr-hero__title {
        font-size: 1.75rem;
    }

    .cgr-section__title {
        font-size: 1.35rem;
    }

    .cgr-writeto__title,
    .cgr-ombudsman__title {
        font-size: 1.35rem;
    }

    .cgr-banner__row {
        flex-direction: column;
    }

    .cgr-banner__col {
        flex: 1 1 100%;
    }

    .cgr-cards--4,
    .cgr-cards--3,
    .cgr-cards--2 {
        grid-template-columns: 1fr;
    }

    .cgr-cards-wrap {
        padding: 18px;
    }

    .cgr-writeto,
    .cgr-ombudsman {
        padding: 22px;
    }

    .cgr-card__header {
        flex-direction: column;
        align-items: flex-start;
    }
}


.call-box {
    border: 1px dashed #ccc;
    border-radius: 15px;
    padding: 20px;
    text-align: center;
    height: 100%;
}

.modal-content {
    border-radius: 20px;
    padding: 20px;
}

.modal-title {
    font-weight: 600;
}

.call-box p {
    margin: 5px 0;
    font-size: 14px;
}

.call-box strong {
    display: block;
    margin-bottom: 10px;
    font-size: 16px;
}